Terms & Conditions & Refund Policy

Terms And Conditions And Refund Policy

Course Fee

English Wise reserves the right to set, review, and vary its course fees without notice. You are required to pay your course fee in full prior to commencing your course.

Course Fee Deposit

• Pay a Course Fee Deposit of no less than 50% of your full course fee to reserve a seat in the next batch.
• Please Note that the Course Fee Deposit is a NON-Refundable payment made by you to English Wise to secure your enrolment on special discount/s. Please refer the refunds clause for further details.

Deferring Your Enrolment: You can

• Only defer your course by 14 days from the initial agreed start date without any penalty.
• Any other exceptions will not be made unless communicated in writing to the consultant or the branch manager explaining the unavoidable circumstances.
• The course can be deferred in special considerations to a maximum of 30 calendar days.
• Post 30 calendar days, your registration will no longer be valid, and you will be required to re-register by paying additional admin fee of $250 to resume your course.
• If the enrolment is not deferred or communicated in writing to the branch manager or one of the branch consultants within the 14 days of course fee deposit, you will forfeit your Course Fee Allowance and deposit and will not be eligible for any refund.

Paying Your Course Fee: To start your enrolment at English Wise, you must

• Pay your Course Fee in full (less any Course Fee Deposit you may have paid) in a period not exceeding 7 calendar days from the date of you signing this form and accepting the terms of enrolment.
• No branch transfer is allowed for discounted and/or special price enrolments.
• Minimum of $390 transfer fee will be charged if you wish any branch transfers with full price enrolments.

Complaints and Feedback

• Should you have any complaints or feedback to share, please write it to the respective branch manager via email. All the complaints will be replied to within 3 business days from the date of receipt of email during business hours. If the complaint concerns a criminal offence, then English Wise is obliged to inform the concerned authorities.
• Ideally, all non-criminal complaints will be attempted to be resolved with relevant staff or student/s at the earliest opportunity.
• However, the complaint process do not take away the student’s right to further action under Australia’s consumer protection laws or pursue other remedies. The jurisdiction of any legal obligation lies in Australia

Code of Conduct: All English Wise students must comply with the following:

• Must commence their classes on the date stated in their enrolment form. If this is not possible, students must inform English Wise in writing at least 48 hours prior to commencement of classes subject to the Terms and Conditions set by English Wise and reviewed from time to time, of which this summary forms a part.
• Must not engage in any activity that endangers their safety and that of other students, instructors, and other staff at English Wise.
• Must ensure requirements are met and maintained for their own welfare and that of any other person.
• Must pay the required course fee when their enrolment is accepted, and always prior to commencement of classes. Must inform English Wise immediately of any changes to their visa status, and if they wish to defer or suspend or withdraw from their course.
• Must not engage in defamation act against English Wise or its employees in any way on any social platform.
• Must be punctual to the class and be respectful of the workplace and considerate to their fellow students and English Wise staff members.

Disclaimer: English Wise does not represent or guarantee that any student will

• Be accepted for enrolment at English Wise, regardless of their score in the English Language Tests.
• English Wise does not guarantee that you will achieve the desired score but strives to help you to improve your exam language skills through the tutoring.
• Successfully achieve the desired score in the English Proficiency Test of their choice after completing their course at English Wise.
• English Wise accepts no liability for any unexpected interruption in services through events such as staff strikes, electricity failure, floods, and other similar events and which may cause cancellation of classes.

Breach of Terms and Conditions

Any breach of terms and conditions mentioned herein or revised and announced by English Wise from time to time, may result in the termination of the student’s enrolment, with or without any notice.

 Refund Policy

All refunds are subject to the following conditions.

For any software purchases, no refunds are accepted in any circumstances once you have paid and software is upgraded.

Enrolment should not have commenced before seeking refund for the course registration.

A refund is not applicable if the student has attended the sessions and has requested for a refund.

Subject to the complaint of the student about the training, the branch managers reserve the right to evaluate if the refund is applicable or not.

You can request in writing to be transferred to other English Wise branches within Australia subject to your circumstances. You might be asked to produce evidence supporting this claim. However, no refund will be made if living or visa situations change for you.

If a student enrols at a promotional price or a discounted price, then he/she is ineligible for any refund under any circumstances.

If a student has enrolled for any combo course; for instance PTE & NAATI CCL course as a combo and the student has started either of the courses, there will be no refund for either of the courses in part or full.

Any approved refund amount ( if any) will attract an admin fee of $290 irrespective of the nature of complaint or request for refund.

English Wise Declaration

• English Wise will not disclose your information to any 3rd parties.
• English Wise reserves the right to use particular information, including but not limited to, your name, gender, age, photo (if provided), English Proficiency Test Scores etc. for use in their internal and external communications, including but not limited to marketing and promotional activities online, on digital platforms, newspapers, magazines etc.
• Any media content created in English Wise premises are property of English Wise and can be used at their discretion.

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tharanga silva
tharanga silva
12:09 02 May 23
My experience with englishwise is a great one. I did manage to get my desired score within few weeks time. My trainer... Himzy was very professional and her tricks worked really well to achieve my target score. I feel really comfortable to work with her and she responded to my quarries within second and that was the best thing about her. Even my wife wonder how much effect she put into her job and we never expected that kind of support when we join englishwise. The portal is regularly updated and has got all the tools you required to crack your PTE. Highly recommended this provider.read more
11:04 05 Apr 23
I got my desired score on the first attempt. I had no idea about PTE before as it was my first time. I'm very grateful... to English Wise and especially my tutor Sarah. I recommend everyone to join English wise to achieve your goal. I took 20 hrs private classes with trainer Sarah. She is very professional and guides you thoroughly. She is very supportive and she delivered very practical and useful learning sessions. Her constructive feedback and teaching techniques and strategies helped me to improve on my weakness. The course material and resources from English wise are very helpful to achieve the desired score. Highly recommended!!read more
Safa Moeed
Safa Moeed
00:02 01 Apr 23
I prepared for my PTE exam under the guidance of Ms. Ambika Sharma in less than a months time. I am so happy that I got... my desired score. She picked out where I am losing marks and helped me with teaching the right tips and strategies. Highly recommended!read more
Swikriti P
Swikriti P
03:14 18 Mar 23
Thanks to Ambika ma’am for providing me her precious time and guidance to achieve my desired score. I’m more than... grateful to her efforts. She was always helpful, supportive and always available for any issues. Greatly recommend her.read more
Navdeep Randhawa
Navdeep Randhawa
10:17 13 Mar 23
Best place I would recommend for Naati preparation. Jaswinder mam is really helpful and she is friendly and humble. She... will take your questions and will solve them instant. She will help you practice a lot in the class and gives chance to all the students in the class for the participation. Thank you so much ♥️read more
Puneet Dhingra
Puneet Dhingra
09:16 18 Feb 23
I have learned so much in my PTE classes with Englishwise."HIMZY/HIMNEET" is an excellent tutor.Himzy's method of... teaching is so wonderful & refreshing.I want to thank Englishwise & Shivi as well, EW arranged online, one to one pte classes in just one call. It was all easy n hassle free.As i had only 10 days to prepare for my exam so HIMZY broke down the pte learning material according to that. She was always patient and eager to help.& Finally, in just 6-7 one-to-one classes, I learned the methods, tips & tricks from Himzy to crack PTE exam, and i scored more than 80 in each module.I'm thrilled to have found ENGLISHWISE.read more
Mohit Ahuja
Mohit Ahuja
22:29 17 Feb 23
English wise has been phenomenal with their course material and services. Special shout-out to the PTE and Jaswinder... from the NAATI team for providing the calibre of coaching that allowed me to clear the exams in one attempt! Definitely recommend these guys ????????read more
Harsh patel
Harsh patel
10:43 16 Feb 23
My experience with English-wise was so good. I started my coaching 1 on 1 in first week of February and gave my PTE... exam on last week and got my desired score once. I am very thankful to Sakshi mam. She taught me so nicely, help me in rectifying all my mistakes, and directed me in the right direction. Very much thankful from the bottom of my heart. Cheers English-wise team. Keep up the good work.read more
Jayanta Bishwokarma
Jayanta Bishwokarma
05:51 06 Feb 23
I got my desired score at first attempt. Trainer guided me with instant feedback which helps me a lot. I would really... recommend English wise, if you looking for PTE classes.Thank you English wiseread more
05:26 06 Feb 23
I highly recommend English wise to whoever struggle to get their desired score. In my journey I did both in person and... online study mode. First I have to thank Senorita and Sakshi for all their effort to guide me and helped me to clear all my doubts and also given me many tips every time and they encouraged me each and every mock test with patience.During my online feedback class Sohal play a major role, especially on my all mock test feedback classes. Sohal always spot on all the mistakes I had made and corrected them and guided me, and all the staff who works in English wise are very kind and easy approachable.Thank you Duen lobo as well and my another online trainer Satvik. Thank once again for all of you, you people are very great.I got my desired score on my first attempt within two month of my training.read more
Vidhit Narang
Vidhit Narang
02:02 02 Feb 23
Thank you so much English wise team and my tuter Amee mam, specially, i scored my desired score in first attempt !!... Also with my working scedule tuter is very flexible and very proffesional !! Thanks for your templetes and mock tests really work for me !!😊read more
Erleen Kaur
Erleen Kaur
05:20 12 Jan 23
My experience with English-wise was so good. I started my coaching in 1 week of December and gave my PTE exam today and... got my desired score once. I am very thankful to Miss Mannvinder. She taught me so nicely, help me in rectifying all my mistakes, and directed me in the right direction. Very much thankful from the bottom of my heart. Cheers English-wise team. Keep up the good work.read more
aruna mudiyanselage
aruna mudiyanselage
07:46 04 Jan 23
Thank you so much English wise team and my tuter Himnet, specially , i scored my desired score in first attempt !! Also... with my working scedule tuter is very flexible and very proffesional !! Thanks for your templetes and mock tests really work for me !!read more
kamal sandhu
kamal sandhu
06:02 22 Dec 22
Thank you Jaswinder mam for boosting confidence and for being friendly in teaching naati Punjabi. Today I passed my... naati exam. Thanks to Englishwise for providing such a good teacher.read more
Madhavi Bhusal
Madhavi Bhusal
06:30 29 Oct 22
This is the scam!!!! First they will say it’s on offer and forced you to pay and take class whenever you want to, due... to lockdown i could not do face to face and I didn’t wanted to take online and I asked them for refund but they denied and they blocked from Facebook and it’s been already more than 1 year they took my $495. They told me to find someone and refer but I don’t have anyone and how can I refer to someone where I’m suffering Already.Stop doing fake marketing and stop taking money from innocent students, I had to work so hard to make $495 and this people took it away😢😢😢. SHAME ON YOU HARKIRAT KAUR🤬😡😡read more
Hairong Liu
Hairong Liu
04:50 16 Jul 22
Thank you so much.Englishwise helped me pass my PTE exam. I tried three times, but could not get 65, then I choose a... one on one course, just for one week and I pasted my exam with a good score of 72, so surprised!Ambika is a very good teacher, she helped me a lot, her tips were very useful. She encouraged me and built my confidence. I Highly recommend this company.read more
Caner Unal
Caner Unal
04:23 14 Jul 22
I strongly recommend Englishwise for PTE exams. I passed on the first attempt. Staff was really helpful during the... registration process. I had one on one lessons from Ambika and she was really helpful. She guided and trained me very well so I passed on the first attempt. Thanks very much Ambika and Englishwise!!read more
Nancy Verma
Nancy Verma
09:57 20 Jun 22
Thank you Englishwise for the amazing guidance that you provided me during my course. The staff was very cooperative... and helpful and gave personal feedback on my performances which helped me a lot to get the desired scores. I highly recommend to join Englishwise if anyone wants to get the desired scores.Thank you........read more
Veronica johanna garcia lozada
Veronica johanna garcia lozada
03:08 14 May 22
I paid for one month 250 dollars, I had an emergency with my family, I sent and email request my course cancellation,... they refused. I check the prices and for 250 dollar you have 6 months for use the platform, I ask to them because I paid 250 just for one month. I used the platform, I tried to be in class and I was connected with many people and waiting for the teacher more than 15 min. I didn’t get any class with teacher! Any class!! Any feedback …They send me an email and they told me I can access for 6 months to the platform because I paid 250 after one month the close the platform I asked them and they said it was the deal. I wasted money and time and I had an terrible experience and stressful. I could paid this money in a better place o paying my test.Please don’t get agreement with this people!!!Don’t waste your money and time. Awful experience!read more
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